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Before Fixing Anything: What the ShortMax App Is

Trouble with your account are simpler to sort out once you figure out which company is behind ShortMax, an app that streams vertical short dramas. The seller listed on the App Store is SHORTTV LIMITED, a Hong Kong-registered reel shorts company, while Google Play places that same legal entity under the developer name SHORTMAX LIMITED. The app launched in September 2023, according to the stores: Google Play gives September 3 and the App Store gives September 11 of that year. With over 100 million installs shown for the Android version alone, you are hardly alone with a question about billing. The listing, written by the company itself, claims more than 50,000 dramas in 19 languages, yet that is its own figure rather than an independent count. The same product this guide covers comes up whether users search for “shortmax”, “short max” or “shortmax app”. On the legal side, the app’s terms of service fall under Hong Kong law.

ShortMax Login Not Working?

Most shortmax login trouble begins with logging in through a different sign-in method than the one you used when you first signed in. Under ShortMax’s terms, you can sign in with Facebook, Google or Apple, or with an email address or phone number bound to your ShortMax account. A purchase can appear to disappear because choosing a different button later could put you in a separate, empty account. Choosing one sign-in method and using it on every device is the safest approach. It has not been confirmed whether there is a guest mode, so don’t rely on one to keep your pass or coins secure. This simple mix-up is worth ruling out with the steps below before you conclude your coins are gone.

1. Start with the sign-in button you chose when you first paid.
2. Look for your purchases as you try the other methods one at a time.
3. Use the email address or phone number bound to the account for email or phone login.
4. Reboot your phone after updating the app.
5. Reach out to support with your UID and receipt if none of this helps, as explained below.

The ShortMax Subscription Explained

Weekly Pass Pro is the name of the main shortmax subscription in the US App Store. As of September 2026 the pass costs about $19.99 a week, a lower tier sits at about $9.99 a week, and one-time purchases run from about $3.49 to $24.99. Because pricing differs by country, platform and promotion, those figures are best treated as a rough reference. We could not confirm monthly and yearly plans, since the US store shows only weekly passes. Each subscription renews automatically, at the same price as before, 24 hours before it expires, the terms say. Cancelling on the final day might already be too late, which is why that timing catches people out. Outside of the pass, episodes are unlocked with coins, and App Store reviewers complain that some cost up to 60 coins with little pricing information up front. Don’t assume every episode costs the same; look at the price on the unlock screen each time.

Charged After a Free Trial?

Being billed without expecting it after what felt like a free period is a common complaint in this app category. The “free trial” and “24 hours free” wording confused users, as ShortMax’s own replies on Google Play admit. Deleting the app does not stop billing, a point both Apple and Google make in their help pages. In real life, a weekly pass activated through an offer continues to renew until you cancel it. Your first task is to find out who actually charged you, because that decides where you cancel and where you ask for money back. A clean timeline makes every later step faster, so gather the evidence first.

1. Check your inbox for an Apple or Google Play receipt.
2. If you find one, cancel and ask for refunds through that store.
3. Screenshot the merchant name on your card statement if no receipt turns up.
4. Cancel the renewal at once using the steps below.
5. Next ask for a refund through the matching route.

Stopping ShortMax on iPhone

The cancel control lives in your iPhone settings for App Store subscriptions, since Apple handles the billing. Apple’s settings are the most dependable place to stop an App Store renewal, even though ShortMax’s terms also refer to an “About Subscription” option inside the app. Apple states clearly that removing the app from your home screen cancels nothing. Your pass renews 24 hours before it expires, so aim to cancel at least a day before the renewal date. The whole thing takes under a minute. Screenshot the confirmation screen so you have proof of the date.

1. Tap your name at the top once you open Settings.
2. Choose Subscriptions.
3. Find ShortMax in the list and tap it.
4. Tap Cancel, then confirm.
5. If ShortMax is missing, you may have paid under another Apple ID or on Android.

How to Cancel ShortMax on Android

A subscription pass bought through Google Play on Android is managed from the Play Store, not from ShortMax itself. Google’s help page is clear that removing an app does not cancel its subscription. ShortMax’s terms name an in-app “About Subscription” option, which is another route, yet store-billed renewals are reliably switched off in Google Play. Check that you are in the same Google account that paid, or the subscription might not show up in the list. Keep a screenshot alongside your receipt, taken once it shows as cancelled. If you paid anywhere other than Google Play, it will not show there, and support becomes your route.

1. Go to the Google Play Store.
2. Locate Subscriptions in your account menu.
3. Select ShortMax.
4. Press Cancel and follow the prompts.

Getting a Refund: The ShortMax Terms on Refunds

On money back, ShortMax’s terms take a firm line. The company states that refunds are “not entertained unless the paid product/service is unusable for the reason of ShortMax”. There is little room for a refund just because you forgot to cancel, if you take that literally. Store purchases, however, also fall under Apple’s and Google’s own refund processes, which run separately from the app’s terms. You can request a refund for an iPhone purchase using Apple’s Report a Problem page, and Apple usually responds within 24 to 48 hours. A direct refund from Google Play may be possible on Android within 48 hours of purchase, Google says. After that window has passed, Google directs you to the developer, which means writing to ShortMax customer service. Because no refund is guaranteed, keep your description of what happened brief and attach your receipt.

How to Contact ShortMax Customer Service

For the most part, ShortMax customer service operates by email. The right service email is the one given in ShortMax’s terms of service, which appear on the official ShortMax website. Addresses shared on question-and-answer sites call for caution: at least one circulating address uses a misspelled domain and could not be verified. Your UID, the account ID that lets staff find you, is what the developer asks users to provide in replies to Google Play reviews. For cancellation issues, the same replies suggest the subject line “Cancel Subscription – Urgent”. When replies are slow and the charge came through a store, following the Apple or Google refund route at the same time is an option. Include the items below, since a complete first message saves time.

1. Your UID plus the sign-in method you use.
2. The date, amount and store of the charge, with a receipt screenshot.
3. Whether you have already cancelled, with a screenshot of that screen.
4. A single clear request: cancel, refund, restore coins or fix a login.

Where Each ShortMax Task Gets Done

Much of the frustration begins when you try to fix a problem in the wrong place. The stores take care of the money for store purchases, while the app manages your account, coins and viewing. Support by email covers whatever the app and the stores cannot settle on their own. The table below works as a quick map to use before you start tapping through menus. The table reflects the terms and store help pages as of September 2026, but menus may change with updates. If you are unsure, cancel first and ask questions second.