Borno PCC handles 396 cases, resolves 214 in first Half of 2026
By Ahmed Ahmed
The Public Complaints Commission (PCC) in Borno State says it resolved 214 complaints between January and June 2026 as part of efforts to promote administrative justice and protect citizens’ rights.
The Federal Commissioner of the commission in the state, Alhaji Yusuf Adamu, disclosed this in an interview with Newsmen on Tuesday in Maiduguri.
Adamu said the commission received 396 complaints from both the public and private sectors during the period under review, out of which 214 had been successfully resolved.
He, however, noted that the commission still had 1,186 pending cases, adding that efforts were ongoing to clear the backlog through mediation and other alternative dispute resolution mechanisms.
According to him, the PCC serves as the nation’s ombudsman, established to investigate complaints arising from administrative injustice, abuse of office, bureaucratic delays, procedural violations and omissions by government institutions, local councils and registered private organisations.
“The commission is committed to promoting social justice by providing citizens and residents with an accessible and impartial platform to seek redress against administrative excesses,” he said.
Adamu urged members of the public to take advantage of the commission’s services by reporting cases of injustice, stressing that most disputes were resolved through mediation, conciliation, negotiation, arbitration and case conferences rather than prolonged litigation.
He explained that the commission’s recommendations were based on thorough, impartial and systematic investigations aimed at ensuring fairness to all parties involved.
The commissioner said the commission operated independently of government interference and maintained strict confidentiality in handling complaints, except where disclosure was necessary to prevent imminent harm as permitted by law.
He added that the commission’s quasi-judicial processes were designed to be flexible, accessible and less technical than conventional court proceedings while remaining guided by the provisions of the Public Complaints Commission Act, Cap. P37, Laws of the Federation of Nigeria 2004.
Adamu reaffirmed the commission’s commitment to neutrality, saying it neither represented complainants nor respondents but worked to achieve fair and equitable resolutions consistent with the principles of social justice.
